Mad Labs would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
- Return Shipping Labels are only available for US customers. If you are returning an item from outside of the US, you will need to purchase a return shipping label from your local post office
- All returns must be received within 30 days of the purchase date
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
- Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
- Once your return has been processed, you will receive a confirmation email from our team
- Final Sale items can not be returned for a refund unless deemed faulty.
How to Return an order
- If you have purchased an item and you are not happy with the item (wrong size, wrong color etc) You can obtain a store credit or a refund within 30 days of purchase provided your item meets the required terms and conditions!
- To start a return you MUST reach out to our Customer Experience team via orders@shopmadlabs.com