MAD LABS

Shipping & Returns

Everything you need to know about getting your order, and sending it back if it isn't right.

Shipping

Domestic shipping
Standard domestic shipping is free on orders over $150 and $8 otherwise. Orders typically arrive within 3 business days.
Express shipping
Express shipping is available at checkout for $20.
International shipping
We ship worldwide. Duties and taxes are shown at checkout where available.
Lost orders
Reach out and we'll open a claim with the carrier and make it right.

Returns

Return window
Unworn items with tags attached can be returned within 30 days of delivery.
Return cost
Returns are free. Enter your order number on the returns page and we'll generate a prepaid shipping label.
Refunds
Refunds go back to your original payment method within 5–7 business days of us receiving the return.
Damaged items
Email us a photo within 7 days and we'll arrange a replacement or refund.
Exchanges
Exchanges are accepted within the same 30-day window. Start a return and place a new order for the size or colour you want.

Sale items

Final sale
Items marked final sale can't be returned. Other sale items follow the standard 30-day policy.
Price matching
We don't offer price matching or price adjustments on past orders.
Changing a sale order
Sale orders are processed immediately and generally can't be changed once placed.

Gift cards

Gift card purchases
Gift card purchases are final sale and cannot be returned.